Refund policy
Return Policy
We offer a 30-day return window from the original delivery date. Items must be in new, unopened condition.
How to Request a Return
- Email info@cardstock-warehouse.com with "Return Authorization Request - Order #[Your Number]" in the subject line.
- Include the item descriptions, quantities, and the reason for the return.
- Wait for an email with specific return Instructions before shipping.
Refunds & Fees
- Refunds are processed within 72 hours of receipt and inspection. The following will be deducted from your refund:
- Original shipping fees (including those waived by free or flat shipping)
- A 15-25% restocking fee (minimum $10 per order)
- Any carrier fees resulting from incorrect addresses.
Non-Refundable Items
- Opened or used items
- Custom-cut orders
- Cut card order quantities exceeding 20 packs per product
- Custom Printed Products
- Samples, single sheets, and swatch decks
- Discontinued and final sale items
- Returns received after the 30-day deadline
- Returns received damaged - see Shipping Your Returns below
- Returns received without a Return Authorization
Shipping Your Return
- You will receive return shipping instructions upon receipt of your return request.
- Instructions are tailored to prevent shipping damage.
- Items damaged during return shipping are not eligible for a refund, cannot be returned to you, and default to your processing an insurance claim.
- We regret that we cannot facilitate insurance claims for damaged returns that failed to follow return instructions. Items damaged due to improper packaging or shipping methods cannot be returned and will be discarded.
Shipping Damage
- Shipping Damage of items shipped to you must be reported within 48 hours of delivery by emailing info@cardstock-warehouse.com. Include:
- Order number and list of damaged items.
- Photos of the product with product label
- Photos of damage
- Photos of all sides of the shipping box and the shipping label.
- No refunds/replacements for items that have been used or altered.
- Note: Keep all items, shipping box and packaging materials until the claim is resolved.
Defective Items
- Manufacturing Defects in your order: Must be reported within 7 days.
- Order number and list of items affected
- Nature of defect
- Photos showing defect
- items must be in original packaging
- No refunds/replacements for items that have been used or altered.
Amazon and Walmart Orders