Return, Refund and Cancellation

Return Policy

We offer a 30-day return window from the original delivery date. Items must be in new, unopened condition.

How to Request a Return

Email info@cardstock-warehouse.com with "Return Authorization Request - Order #[Your Number]" in the subject line.
Include the item descriptions, quantities, and the reason for the return.
Wait for an email with specific return Instructions before shipping.

Refunds & Fees

Refunds are processed within 72 hours of receipt and inspection. The following will be deducted from your refund:
Original shipping fees (including those waived by free or flat shipping)
A 15–20% restocking fee (minimum $10 per order).
Any carrier fees resulting from incorrect addresses.

Non-Refundable Items

Opened/used items or those without a Return Authorization
Custom-cut orders and cut card order quantitiies of 250 (10 packs) or more per product, samples, single sheets, dicontinued and final sales, and "Almost Perfect" paper.
Discontinued/Warehouse Sale items and Professional Swatch Decks.
Returns received after the 30-day deadline.

Damaged & Defective Items

Shipping Damage: Must be reported within 48 hours of delivery.
Manufacturing Defects: Must be reported within 14 days. No refunds/replacements for items that have been used or altered.

Shipping Your Return

You are responsible for return postage, tracking, and insurance.
Items damaged during return shipping are not eligible for a refund and default to insurance claim.

Cancellations

Orders are processed quickly. Please request changes or cancellations immediately; once an order moves to the warehouse, it cannot be modified.

Amazon Orders

All orders placed on Amazon must be managed exclusively through your Amazon account and their customer service. We cannot cancel or refund Amazon orders directly.